“There is no one size fits all recommendation that you could give all ecommerce companies around shipping. It really depends on what are they selling? Who are they? Who are they selling it to? And then it’s a more nuanced answer.” There are many shipping solutions available to brands today…

“When I think about retail, where retail is going, it’s, it’s very fascinating to me.” Retail is not dead, in fact, all signs point to the fact that retail is on the rise. But the retail experience isn’t going to be what it has always been in the past. The…

“Throughout my career, I’ve been told, ‘Here’s a million or billion-dollar brand. Don’t break it.’ And this gave me the opportunity of, ‘Hey, let’s build something here. Let’s do it from the ground up and see where it goes.’” The phrase “supply chain issues” has become a bit of a…

“I ask my team to spend about 10% of time on test and learns, because we don’t know what the next thing is.” Omnichannel operations are becoming more important than ever, especially like lagre companies like Mondelēz International, which owns some big-name brands that sell across channels. Wherever and however…

“The question is how do we build a real connection with people?” Brands want to be everywhere all at once, but very few do that well. Chemical Guys has cracked the code on what it truly means to be an omnichannel brand, but the company has also uncovered some of…

“We think a lot about how do we enable and empower these direct to consumer brands in a way that has never been done before.” Lee Hnetinka believed in the idea of having products delivered to customers in minutes, so he built the company and the platform to make it…

Whether you want to or not, whether it’s positive or negative, all the big things in life, I have just not been able to predict any of them. Businesses are built by all kinds of people who bring all different strategies to the table. Laura Xiao’s journey started in the…

“When you look at reviews, understanding how they’ve been collected is really important.” Every second a new review comes into Trustpilot, the consumer review website that is helping brands and consumers harness the power of feedback. On Up Next in Commerce, Carolyn Jameson, the Chief Trust Officer at Trustpilot, discusses…

Making something hard look easy is really hard. The ecommerce world has gone through many evolutions, but there are certain industries that still remain woefully in the analog world. Healthcare is one of them, but Eric Kinariwala, CEO of Capsule, says that won’t be the case for long. Capsule has…